mixue88 Privacy Policy

This page describes what we collect when you use mixue88 and how we keep that data protected. We take your privacy seriously and are committed to transparent practices around data collection, storage, and use.

When you create a mixue88 account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), or play our games and markets, we collect certain information. We use this data to verify your identity, process your transactions, prevent fraud, and improve your experience on mixue88.

We do not sell your personal information to third parties. We share data only with payment processors, fraud-prevention partners, and legal authorities where required by law. This policy explains what we collect, how we use it, and what rights you have.

What we collect on mixue88

We collect information in several categories. During account registration, we collect your email address, full name, date of birth, and phone number. When you complete identity verification (KYC), we collect a copy of your government ID, proof of address, and sometimes a selfie with your ID. This information is required before your first withdrawal from mixue88.

When you deposit or withdraw, we collect payment details—your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account information), transaction amounts, and timestamps. We also collect information about your gameplay: which games you play, your bet amounts, your winnings and losses, and the time you spend on mixue88.

Technical data we collect

We collect technical information about your device and connection. This includes your IP address, browser type, operating system, and device identifiers. We use cookies and similar tracking technologies to remember your preferences, keep you logged in, and analyze how you use mixue88. Our cookies do not store sensitive information like passwords or payment details.

We also collect information about your interactions with our support team—messages you send via live chat, email, or in-app messaging, and any documents you upload to resolve account or payment issues.

How we use your data on mixue88

We use your personal information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We use your gameplay data to calculate your account balance, track your winnings and losses, and detect fraud or suspicious patterns.

We use your technical data to improve mixue88's performance, diagnose technical issues, and enhance security. We analyze aggregated, anonymized data to understand user trends and improve our games, payment options, and support services. We may contact you via email or phone to notify you of account changes, payment issues, or promotional offers (which you can opt out of at any time).

Our mixue88 data protection practices

How we protect your data

We keep your data secure using industry-standard encryption (SSL/TLS) for data in transit and encryption at rest for stored data. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. We limit access to your personal information to employees and contractors who need it to perform their jobs, and we require them to maintain confidentiality.

We do not store sensitive payment information (like full credit card numbers or bank account details) on our servers. Payment processing is handled by certified third-party payment processors who comply with Payment Card Industry (PCI) standards. We retain your data only as long as necessary to provide our service and comply with legal obligations.

Third-party processors and data sharing

We share your data with third-party service providers who help us operate mixue88. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), fraud-prevention partners, identity-verification services, and customer-support platforms. We require all third parties to sign data-processing agreements and to protect your information with the same standards we use.

We may disclose your information if required by law—for example, to comply with a court order, government request, or anti-money-laundering regulations. We will notify you of such disclosure unless legally prohibited from doing so.

Your rights regarding your data on mixue88

You have the right to access, correct, or delete your personal information. You can update your account details (email, phone number, address) through your mixue88 dashboard. To request a copy of all data we hold about you, or to request deletion of your account and associated data, contact our support team via live chat, email, or in-app messaging during business hours (09:00–21:00 Jakarta time, Monday–Sunday).

We will process your request within a reasonable timeframe, subject to legal and regulatory requirements. Some data may need to be retained for compliance purposes (such as KYC records or transaction history for AML regulations), even if you request deletion.

Cookies and tracking on mixue88

We use cookies to enhance your experience on mixue88. Essential cookies keep you logged in and secure your session. Preference cookies remember your settings and language choice. Analytics cookies help us understand how you use mixue88 so we can improve our platform. You can control cookies through your browser settings, but disabling essential cookies may affect your ability to use mixue88.

Data retention and account closure

We retain your personal information for as long as your mixue88 account is active, plus a reasonable period afterward to comply with legal and regulatory requirements. If you close your account, we retain your data for the minimum period required by law (typically 5-7 years for financial records) and then securely delete it.

International data transfers

Our servers may be located outside your jurisdiction. By using mixue88, you consent to the transfer of your data to countries outside Indonesia, where data-protection laws may differ. We ensure that all international transfers comply with applicable regulations and that your data receives the same level of protection as it would in Indonesia.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or applicable law. We will notify you of material changes via email or in-app notification. Your continued use of mixue88 after such notification constitutes acceptance of the updated policy.

Contact us about privacy

If you have questions about this privacy policy, concerns about how we handle your data, or requests to access or delete your information, contact our support team. We're available via live chat, email, and in-app messaging during business hours (09:00–21:00 Jakarta time, Monday–Sunday). We speak English and Indonesian and can assist with privacy-related inquiries.

We are committed to protecting your privacy and operating mixue88 transparently. Your trust is important to us, and we take our responsibility to safeguard your data seriously. Whether you're playing slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (Live Blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP), or esports (Mobile Legends, Free Fire, PUBG Mobile), your personal information is protected under this policy.

If you have feedback on how we can improve our privacy practices, we welcome your input. Contact our support team anytime—we're here to listen and to ensure your experience on mixue88 is secure and respectful of your privacy.